Shipping & Returns

All purchases from the Rafaela Pestritu website are subject to shipping costs, which will be calculated at checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping & Customs

All orders are shipped from Romania via DHL courier service. Please note that customers are responsible for any customs duties, import taxes, or additional fees that may apply in their country.

Delivery times may vary depending on destination and customs processing.

We are not responsible for parcels that are lost, misdirected, undelivered, or returned due to unpaid customs fees. Refunds will not be issued under these circumstances.

It is the customer’s responsibility to ensure all import duties and taxes are paid where applicable.

Made-to-Order Pieces

Many of our garments are made-to-order and produced specifically for each client. Production times typically range between 2–4 weeks unless otherwise stated on the product page.

All custom and made-to-measure garments are created specifically for the client.

Because of the personalised nature of these pieces, all custom and made-to-measure orders are final sale and cannot be returned, exchanged, or refunded.

Please ensure all measurements and order details are correct before placing your order.

Returns

We accept returns on eligible ready-to-wear items within 14 days of delivery. To request a return, please email info@rafaelapestritu.com with your order number and details of your return or exchange request.

To be eligible for a refund:

The item must be returned within 14 days of the delivery date
The item must be unworn, unused, unwashed, and unaltered
All original tags and packaging must be included

We cannot be responsible for returns that are lost or damaged in transit.

Once your return has been received and inspected, and if approved, refunds will be issued within 5 business days to the original payment method. Shipping costs are non-refundable.

Return shipping costs and re-import duty/taxes are the responsibility of the customer.

Failure to pay return import charges may result in your parcel being held at customs. If payment is not made and the parcel is abandoned by the shipping carrier, no refund will be issued.