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This website is operated by RAFAELA PESTRITU LTD.
Throughout the website, the terms ‘We’, ‘Us’ and ‘Our’ refer to RAFAELA PESTRITU LTD.
Please observe Terms and Conditions here below explained. When purchasing or visiting this website you are reminded that you automatically agree to the following Terms and Condition. Any alternative Terms and Conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.
PRIVACY POLICY
When you make a purchase or attempt to make a purchase through our website, we collect certain information including your name, billing address, shipping address, payment information (not including credit card details), email address, and phone number. We refer to this information as "Order Information." When we talk about "Personal Information" in this Privacy Policy, we are referring to Order Information. This information is collected for the purpose of processing and fulfling your orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this order information to:
-Communicate with you;
-Screen our orders for potential risk or fraud; and
-When in line with the preferences you have shared with us, provide you with information on new offers and discounts
SHIPPING
We ship worldwide with Royal Mail. Shipping rates are determined by your destination country. All delivery costs, including customs and duties, are the responsibility of the customer unless otherwise stated.
*Please be aware of customs, duty fees, and taxes the customer will be liable to pay in any destination outside Europe. We are not responsible for any parcels returned for unpaid fees and will not issue refunds under these circumstances.
RETURN POLICY
If you wish to return the order, please follow the return instructions below:
- Customers must contact us via info@rafaelapestritu.com with their Order Number so your refund can be processed correctly
- All items must be returned as new and unworn and in their original packaging with all tags still attached
- You have up to 14 days after the date of receipt in which to request a refund
- When we process a return, the money will be refunded to the payment method initially used to purchase the item
- Any items that were returned to us damaged or without the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging
REFUNDS
Please note that customer must arrange their own shipping method and pay for their own shipping cost for returning the products. All returns should be sent directly to:
RAFAELA PESTRITU LTD
86-90 PAUL STREET
LONOON
UNITED KINGDOM
EC2A 4NE
When we process the refund, we will return the price stated on our website at the time of the purchase, EXCLUDING any shipping costs.
SECURITY
Credit card information is always encrypted during transfer over networks.
Please make sure you have read and understood all the conditions written here before submitting your Orders.