Refund policy

Returns

We accept returns on eligible ready-to-wear items within 14 days of delivery. To request a return, please email info@rafaelapestritu.com with your order number and details of your return or exchange request.

To be eligible for a refund:

• The item must be returned within 14 days of the delivery date
• The item must be unworn, unused, unwashed, and unaltered
• All original tags and packaging must be included

We cannot be responsible for returns that are lost or damaged in transit.

Once your return has been received and inspected, and if approved, refunds will be issued within 5 business days to the original payment method. Shipping costs are non-refundable.

Return shipping costs and re-import duty/taxes are the responsibility of the customer.

Failure to pay return import charges may result in your parcel being held at customs. If payment is not made and the parcel is abandoned by the shipping carrier, no refund will be issued.

Made-to-Order & Custom Pieces

All custom and made-to-measure garments are created specifically for the client. Because of the personalised nature of these pieces, all custom and made-to-measure orders are final sale and cannot be returned, exchanged, or refunded.

Please ensure all measurements and order details are correct before placing your order.

Non-Returnable Items

The following items cannot be returned:

• Made-to-order garments
• Custom orders
• Sale items

Exchanges

We only replace or exchange items that are damaged or defective, or if you would like to exchange for a different size.